The Pet Store Rubber Toy - Assorted

We are currently only able to deliver to the UK Mainland, please see below to ensure that you fall into this category.

Our delivery charges are based on the weight of the items ordered. For smaller parcels we charge £3.99. For larger or bulky items we charge £9.99 per consignment.

After Sales

Wherever possible we will ensure that you are completely satisfied with the item purchased and in the case of faulty or unsatisfactory goods, will repair, replace, or offer a refund as quickly and efficiently as possible. Some items will be subject to a manufacturer's warranty and the terms of such warranty will apply to the sale. Please be aware that in some circumstances the manufacturer's warranty will mean that we are required to return the item to the manufacturer for repair.

Returns, Cancellations and Refunds

We understand that their may be times you wish to return a product to us.

This returns policy applies to all UK Mainland customers, and does not affect your statutory rights.

Our 21 day returns policy allows you to return the product(s) to us in appropriate circumstances.

It is your responsibility to ensure that, prior to returning an item to us, you have taken all reasonable care of it, including in transit when returning the item(s).

Where a refund is requested, we will refund in full your payment to us, including delivery costs. In the case of faulty goods, or items delivered which do not match the item ordered, the refund will include the costs of return relating to the delivery of the item(s) returned. Please note that in the event that more than one item is delivered you will be entitled to a refund of the delivery costs relating to the returned item(s) only.

Any refund, in accordance with the Distance Selling Act, will be made within a maximum of 30 days from receiving your cancellation in writing

(b) Exceptions to your right to cancel

Unfortunately we cannot accept the return of items which are:-

Perishable

Made to your specification or personalised in any way

Audio or visual recordings or computer software if the item has been unsealed.

Our Returns Policy

In addition to the terms set out above you may, by writing to returns@sophiecharles.co.uk request:-

(a) delivery of a missing item

(b) replacement or repair of a faulty or damaged item

(c) cancellation of an order and refund

You must contact us as soon as possible, and in any event no later than 21 days from the date of our email confirming dispatch of the item. Items returned after seven days from the date of delivery must be unused and in the original packaging.

All items must be returned to us at your own cost. In the case of heavy and/or bulky items, or in certain other circumstances, we will, by prior appointment collect the item(s). Please contact us by email returns@sophiecharles.co.uk to arrange collection. A charge will be made for collection. We advise that all items are returned in the original packaging and that you obtain a receipt for postage.

When an item is returned to us we will assess it for damage to the item and/or packaging. If we find that the item is damaged or unsuitable for resale we reserve the right to take steps to recover costs of any damage caused.

Before returning your item, click here to fill out our returns form.

Offensive Weapons Act

Under the Offensive Weapons Act, it is an offence to sell knives, knife blades or any other product that may be perceived as an offensive weapon to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

By placing an order on our website, you agree to our Terms and Conditions of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Offensive Weapons Act.

Intoxicating Substances (supply) Act 1985

Under the Intoxicating Substances (supply) Act 1985, it is an offence to sell Solvents or any other product that may contain intoxicating substances to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18.

By placing an order on our website, you agree to our Terms and Condition of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Intoxicating Substances (supply) Act 1985.

Read our full terms and conditions